FREQUENTLY ASKED QUESTIONS (FAQ)
Find Your Answers Here
How much does a session cost?
The cost of a therapy session is $120 for a 60-minute session and $180 for a 90-minute session.
What payment methods do you offer?
We have EFTPOS facilities and accept Mastercard and Visa credit cards. Or you may also pay by cash or direct deposit. Payment must be made at the time of your appointment.
Is there a cancellation policy?
We require a minimum of 48 hours notice if you would like to cancel or reschedule your appointment. If you provide less than 48 hours notice, we charge a $50 fee.
Can I receive a Medicare rebate?
Regretfully, no. At this point of time, the Australian Government does not extend the Medicare Rebate Scheme to professional counsellors – something we continue to work hard to change.
I have a Private Health insurance. Can I receive a rebate?
We are a registered provider with several Australian private health insurers (including Medibank Private and BUPA). Depending on your private health insurance policy, you may be eligible to claim counselling services, including ours. To enquire about your specific private health insurer, please get in touch with us.
Do you offer concession rates?
If you have a low income Health Care Card or are in a situation of financial hardship, please get in touch to enquire about reduced rate options.
Is this a confidential service?
We take your confidentiality very seriously and operate within the PACFA and the Australian Counselling Association Code of Ethics. We will only break confidentiality in the event that you or someone else is at risk of harm, or we are court-ordered to provide information. Under all circumstances, counsellors would discuss any potential of disclosing your confidential information with you in advance.
How long does therapy take?
The process of therapy is highly individual. Therefore it varies significantly from one person or couple to the next. Individual counselling can help in as few as 1 or 2 sessions or take weeks and months to achieve a therapeutic improvement. In couples counselling, as it involves several people and usually complex interpersonal dynamics, the minimum number of sessions recommended is 10.
What happens in the first session?
Your first session with your counsellor provides you with an opportunity to get to know them a little, and see if you’re the right ‘fit’. For the most part, you can expect that your therapist will listen and demonstrate that they have heard and understood your concerns. Your counsellor will ask questions to gain a broader understanding of the situation and, depending on how you are, get you to complete an assessment. In couples counselling, to be able to see the situation from each person’s perspective, the counsellor will ask you to fill out a few assessment questionnaires after the first session.
What is your approach to counselling?
We use a solution-focused approach in most counselling cases. The solution-focused approach helps clients identify their strengths and personal goals with the aim to find solutions to current and future problems. We see our clients as “experts” in their lives. This means that our job is simply to guide and create an environment where you are able to see how to get to where you want and need to be.
In couples counselling we apply the Gottman Therapy method, one of the most effective and research-based methods of couples counselling. The method focuses on strengthening couple’s friendship, conflict management and creation of shared meaning – the approach also known as the Sound Relationship House Theory.
The Australian Counselling Association – https://www.theaca.net.au/
Psychotherapy and Counselling Federation of Australia – https://www.pacfa.org.au/
The Gottman Institute (The Research Based Approach to Relationships) – https://www.gottman.com/
The answer to your question is not here?
Contact us via the Contact Form – We will gladly answer your questions regarding counselling at ALY’S PLACE.